Refund policy
Last updated: November 11, 2026
Thanks for shopping OG Trendz. Here's how returns work, no stress.
Returns
OG Trendz accepts returns on orders shipped to the United States only. We cannot accept returns on orders shipped outside the US.
You may request a return within 7 days of delivery. The return window starts on the day tracking shows the order as delivered. If your order arrives in more than one package, the 7 days start when the last package is delivered.
After we approve your return request, ship the item back to us within 7 days of that request.
Returned items must be unworn and unused, with the original tags still attached, and in the original packaging (or as otherwise stated in the return instructions). We may reduce your refund or decline the return if an item has been worn, used, damaged, or is missing tags or packaging.
We do not offer exchanges. If you want a different size or style, return the original item for a refund and place a new order.
Return shipping
Return shipping is your responsibility, unless the item arrived damaged, defective, or was the wrong item. In those cases, we'll cover return shipping.
Shipping and handling charges on the original order are not refundable, except where required by law.
Damages and issues
Please inspect your order when you receive it and contact us right away if an item is defective or damaged, or if you received the wrong item.
Final sale and non-returnable items
These categories are final sale and cannot be returned, except where required by law, or if the item arrived damaged, defective, or was the wrong item:
- Swimwear
- Intimates
- Bodysuits
- Jewelry
- Beauty
- Face masks
Some other items may also be marked as non-returnable on the product page at the time of purchase.
How to start a return
Contact us before you send anything back. Items sent back without a return request will not be accepted.
If your return is approved, we'll send instructions on how and where to ship the package.
Refunds
We'll notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, the refund goes back to your original payment method. Your bank or payment provider may need extra time to post it.
If you don't see your refund within a reasonable time after it was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To start a return, ask about a return, or report a damaged, defective, or wrong item, email us at ogtrendzofficial@gmail.com or use the contact details in our contact information policy.